Course Overview

The CBP Business Improvement Series- Leading Through Change course will increase your knowledge and ability to:

Define what change looks like and feels like, identify the different reactions of change; and evaluate how the change will affect people in your organization. Recognize change resistance and explore various sources of resistance, and the eight mistakes organizations make during change.  Explore, evaluate and compare the various roles of team leaders. Develop commitment strategies to change the design elements of a communication plan, align systems and structures to the changes. Identify the characteristics of bounce back people and organizations.

Who Should Attend

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Content

Chapter One: Effects of Change

Pre-Program assessment


What change looks like

 How change is interpreted

 Why change equals loss

Learned helplessness versus learned optimism

Chapter Two: Change Responses

The spectrum of change responses

The grieving cycle

How change responses manifest at work

Change resistance

Working with change resistance

Chapter Three: Leading The Change

Introduction to leading change

Eight reasons change efforts fail

Creating a sense of urgency

Leading versus managing change

 Inspiring a shared vision

 Exploiting early successes

Roles of change leaders

Chapter Four: Anchoring Change

Implicit contracts

Case study

Getting buy-in

Change buy-in

Anchoring to the past

Chapter Five: Communicating and Reinforcing the Change

Two Views of organizational change

 Rate of change

Effective change communication

 The six phases of change communication

Steps for communicating major change

Chapter Six: Organizational Alignment

 Systems and structures

 Balancing security and significance

Chapter Seven: Change Resiliency

 Introduction to bounce back

 Defining bounce back

 Keys to resilience

 Endings

 Adaptive and transformational change

 Six components of bounce back people 

 Dealing with a customer or client

 Case studies