Course Overview

Effective communication & presentation skills are key to business success. In addition to learning how to deal with difficult people, students acquire techniques for connecting with people quickly and easily as well as clearly presenting their ideas.
Participants also discover their own communication style and learn how to identify the communication preferences of others.
Morale and productivity improve because their personal and professional relationships improve skills and knowledge gained from learning how to effectively communicate and make memorable presentations.
In this Three-day hands-on course Participants learn how to improve their verbal and non-verbal communication skills to build relationships and establish trust. Participants also learn how to prepare and make engaging presentations.

Course Objectives

By the end of this training course, participants will be able to:

  • Communicate with a clear purpose
  • Create trust
  • Create open honest channel of communication
  • Repair damaged relationships
  • Develop rapport
  • Read body language
  • Actively listen
  • Prepare and deliver interesting interactive presentations

Course Content

Module (01) Communicate with a Clear Purpose
1.1 What Communication Does For Us
1.2 Communicating To Improve Relationships
1.3 Speak With A Purpose
1.4 When, Where, And How To Communicate
1.5 Feedback
1.6 Communicating To Add Value
1.7 Benefits Of Effective Communication
1.8 Tips For Effective Communication

Module (02) Effective Communication
2.1 What Is Communication
2.2 Effective Communication Is Essential
2.3 Communication Is Complex
2.4 The Communication Process
2.5 Communication Filters
2.6 Interpretation and Perception Exercise
2.7 Communication Barriers
2.8 Sources of Interference
2.9 Types Of Listening
2.10 Understanding Your Listener
2.11 Effective Listening Tips
2.12 Modes Of Communication
2.13 Preferred Methods Of Communication Exercise
2.14 Personality
2.15 Communication Preferences
2.16 Relationships And Communication Levels
2.17 Communication Medium

Module (03) Establishing Trust
3.1 Components Of Credibility
3.2 Components Of Trust
3.3 To Trust Or Not To Trust
3.4 Benefits Of Trust
3.5 How To Establish Trust
3.6 How To Repair Trust

Module (04) Body Language
4.1 Examples Of Body Language
4.2 Importance Of Body Language
4.3 Non-Verbal Communication Exercise
4.4 Gestures

Module (05) Active Listening
5.1 Hearing vs Listening
5.2 Listening Effectively
5.3 Feedback Loop
5.4 Are You Really Listening?
5.5 Problems With Listening
5.6 Improve Listening
5.7 Dealing With Angry People

Module (06) Presentation Skills
6.1 First Presentation Exercise
6.2 Presentation Basics
6.3 Audio, Visual, Kinesthetic
6.4 The Messenger
6.5 Being Heard
6.6 Voice Modulation
6.7 Improving Speech
6.8 Stage Fright
6.9 Creative Visualization
6.10 Second Presentation Exercise

Module (07) Preparing the Presentation
7.1 Planning The Presentation
7.2 Order Of Preparation
7.3 Starting The Preparation
7.4 Gathering Ideas
7.5 Tell A Story
7.6 The Presentation Slide

Module (08) the Presentation Itself
8.1 Opening The Presentation
8.2 Telling The Story
8.3 Know The Content
8.4 Add Emphasis
8.5 Keeping The Audience Interested
8.6 Asking Questions
8.7 Answering Questions
8.8 Not Knowing The Answer
8.9 Closing The Presentation
8.10 Third Presentation Exercise