Course Overview

The CBP Business Improvement Series- Leading Through Change course will increase your knowledge and ability to:

Define what change looks like and feels like, identify the different reactions of change; and evaluate how the change will affect people in your organization. Recognize change resistance and explore various sources of resistance, and the eight mistakes organizations make during change.  Explore, evaluate and compare the various roles of team leaders. Develop commitment strategies to change the design elements of a communication plan, align systems and structures to the changes. Identify the characteristics of bounce back people and organizations.

Who Should Attend

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Content

Chapter One: Effects of Change

Ìø‰Û_å¤Pre-Program assessment


Ìø‰Û_å¤What change looks like

Ìø‰Û_å¤ How change is interpreted

Ìø‰Û_å¤ Why change equals loss

Ìø‰Û_å¤Learned helplessness versus learned optimism

Chapter Two: Change Responses

Ìø‰Û_å¤The spectrum of change responses

Ìø‰Û_å¤The grieving cycle

Ìø‰Û_å¤How change responses manifest at work

Ìø‰Û_å¤Change resistance

Ìø‰Û_å¤Working with change resistance

Chapter Three: Leading The Change

Ìø‰Û_å¤Introduction to leading change

Ìø‰Û_å¤Eight reasons change efforts fail

Ìø‰Û_å¤Creating a sense of urgency

Ìø‰Û_å¤Leading versus managing change

Ìø‰Û_å¤ Inspiring a shared vision

Ìø‰Û_å¤ Exploiting early successes

Ìø‰Û_å¤Roles of change leaders

Chapter Four: Anchoring Change

Ìø‰Û_å¤Implicit contracts

Ìø‰Û_å¤Case study

Ìø‰Û_å¤Getting buy-in

Ìø‰Û_å¤Change buy-in

Ìø‰Û_å¤Anchoring to the past

Chapter Five: Communicating and Reinforcing the Change

Ìø‰Û_å¤Two Views of organizational change

Ìø‰Û_å¤ Rate of change

Ìø‰Û_å¤Effective change communication

Ìø‰Û_å¤ The six phases of change communication

Ìø‰Û_å¤Steps for communicating major change

Chapter Six: Organizational Alignment

Ìø‰Û_å¤ Systems and structures

Ìø‰Û_å¤ Balancing security and significance

Chapter Seven: Change Resiliency

Ìø‰Û_å¤ Introduction to bounce back

Ìø‰Û_å¤ Defining bounce back

Ìø‰Û_å¤ Keys to resilience

Ìø‰Û_å¤ Endings

Ìø‰Û_å¤ Adaptive and transformational change

Ìø‰Û_å¤ Six components of bounce back people 

Ìø‰Û_å¤ Dealing with a customer or client

Ìø‰Û_å¤ Case studies