Course Overview

The CBP Business Improvement Series-Dynamic Decision Making will increase your knowledge and ability to:

Access your decision making style, define clear parameters of your decisions; collect relevant information and generate creative alternatives. Hone your intuition and incorporate it as you make decisions, to define consequences and payoffs.  Analyze risks and define your level of risk tolerance. Avoid common mistakes and psychological traps in the decision making process. Correlate the appropriate strategy with the specific decision, and describe the dynamics of group decision making. Develop clear guidelines on communicating your decisions, and design an action plan to evaluate the results of those decisions; to tailor your decision making style to be situationally appropriate.

Who Should Attend

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Content

Chapter One: Assessing Your Decision Making Style

Ìø‰Û_å¤ Objectives

Ìø‰Û_å¤Assessing Your Decision Making Style

Ìø‰Û_å¤ Decision making process and potential traps

Ìø‰Û_å¤Choosing how to make decisions

Ìø‰Û_å¤Interpreting Results

Ìø‰Û_å¤Making business decisions

Chapter Two: Framing the Decision

Ìø‰Û_å¤Objectives

Ìø‰Û_å¤Identifying what you want to accomplish

Ìø‰Û_å¤Writing a problem statement

Ìø‰Û_å¤Using the components of decision frames

Ìø‰Û_å¤Establishing Objectives

Ìø‰Û_å¤Examining the Case Study

Chapter Three: Gathering Information

Ìø‰Û_å¤Objectives

Ìø‰Û_å¤Better information means better decisions

Ìø‰Û_å¤Intuition in decision making process

Ìø‰Û_å¤Examining solutions and options

Ìø‰Û_å¤Passive decision making

Ìø‰Û_å¤ Imaginative alternatives

Ìø‰Û_å¤Examining the Case Study

Chapter Four: Analyzing The Information

Ìø‰Û_å¤Objectives

Ìø‰Û_å¤Analyzing consequences

Ìø‰Û_å¤Using a consequence table

Ìø‰Û_å¤Determining tradeoffs

Ìø‰Û_å¤Determining risk tolerance

Ìø‰Û_å¤ Slippery slope syndrome

Ìø‰Û_å¤ Examining the case study

Chapter Five: Why Bad Decisions Happen

Ìø‰Û_å¤Objectives

Ìø‰Û_å¤Avoiding common mistakes

Ìø‰Û_å¤Avoiding mind snares

Ìø‰Û_å¤Acknowledge pivot points

Ìø‰Û_å¤Stress and decision making

Ìø‰Û_å¤Learning to lean on experts

Ìø‰Û_å¤Examining the case study

Chapter Six: Making The Decision

Ìø‰Û_å¤Objectives

Ìø‰Û_å¤ Deciding how to decide

Ìø‰Û_å¤The metadecision

Ìø‰Û_å¤Democratic decision making techniques

Ìø‰Û_å¤Using the consensus decision making

Ìø‰Û_å¤ Collective participative decision making

Ìø‰Û_å¤ Using the autocratic decision making

Ìø‰Û_å¤ Avoiding bad decision making styles

Ìø‰Û_å¤ Communicating the decision

Ìø‰Û_å¤Communicating with intent

Ìø‰Û_å¤ Examining the case study

Chapter Seven: Auditing The Results of Decision Making

Ìø‰Û_å¤ Objectives

Ìø‰Û_å¤ Reviewing the decision

Ìø‰Û_å¤ Carrying out a decision review

Ìø‰Û_å¤ Examining the case study